Benefits of the Ombud

  • Offers a safe place for members of the staff to discuss concerns and understand their options without fear of retaliation or fear that formal action will be taken simply by raising concerns.

  • Helps employees become empowered and take responsibility for creating a better workplace.

  • Facilitates two-way, informal communication, and dispute resolution to resolve allegations of harassment, discrimination, and other workplace issues that could otherwise escalate into time-consuming and expensive formal complaints or lawsuits.

  • Provides the ability to address subtle forms of insensitivity and unfairness that do not rise to the level of a formal complaint but nonetheless create a disempowering work environment.

  • Provides an early warning diagnosis system that identifies and alerts institutions about new negative trends.

  • Helps employee satisfaction, morale, and retention by humanizing the institution through the establishment of a resource that provides safe and informal opportunities to be heard.

  • Provides conflict resolution skills training.

  • Provides upward feedback to management about organizational trends.

  • Helps avoid negative press by addressing issues at the lowest and most direct level possible.

  • Provides the organization with an independent and impartial voice, which fosters consistency between organizational values and actions.

  • Serves as a central information and referral resource for policies, processes and resources within the organization.