Serve as a campus resource for officials in formulating or modifying policy and procedures, raising issues that might surface as a result of a gap between the stated goals of the institution and actual practice.
Act as a liaison between individuals or groups and the campus administrative structure, serving as a communicator or informal facilitator, as appropriate, and providing upward feedback.
Function as a sensor within the campus community to identify problems or trends that affect the entire campus or significant parts of the community; if appropriate, recommend creative ways to address these concerns.
Provide early warning of new areas of organizational concern, upward feedback, critical analysis of systemic needs for improvement, and make systems change recommendations.
Campus Community Outreach and Education.
The ombudsman is responsible for ongoing education and communication about the office’s role to all potential inquirers as well as to campus leadership.
Design and conduct training programs for the campus community in dispute/conflict resolution, negotiation skills and theory, civility, and related topics.