Office of the Ombud

What Is an Ombud?

The Office of the Ombud is a confidential, impartial, informal and independent problem-solving and conflict resolution resource for all staff and faculty members of the RMC community. The Office seeks to provide a safe place to help individuals reflect on options for managing or resolving interpersonal or systemic disputes and RMC-related problems. Colleges are very diverse and complex and disputes, grievances and interpersonal conflicts be they shared individually or more systemically are inevitable. Rocky is dedicated to having a variety of resources for individuals to seek resolution and ultimately heal.

The Office of the Ombud, with Art Lusse, is one of those resources. This confidential, impartial, independent and informal resource provides all faculty and staff at Rocky with an individual who serves as a neutral conflict resolution consultant, mediator or referrer to assist with a variety of employee concerns.

Purpose of an Ombud

The Office will confidentially receive complaints, concerns, or questions about alleged acts, omissions, improprieties, and/or broader systemic problems. The response of the Office is tailored to the dynamics of the situation and the visitor’s concerns. The Ombud will listen, make informal inquiries or otherwise review matters received, offer resolution options, make referrals, and mediate disputes independently and impartially. Services of the Ombud supplement, but do not replace, other processes, both formal and informal available to the College community. The Office of the Ombud does not act as an advocate for the individual or College. You risk nothing, except a listening agent, when you visit with the Ombud.

Code of Ethics

The Ombudsman shall be truthful and act with integrity, shall foster respect for all members of the organization he or she serves, and shall promote procedural fairness in the content and administration of those organizations’ practices, processes, and policies.

Ethical Principles 
Independence: The Ombudsman is independent in structure, function, and appearance to the highest degree possible within the organization.

Neutrality & Impartiality 
The Ombudsman, as a designated neutral, remains unaligned and impartial. The Ombudsman does not engage in any situation which could create a conflict of interest.




Art Lusse
Ombud and Instructor,
Interdisciplinary Studies
Phone: 406.238.7279
Office: Morledge-Kimball
Room 005

Setting Up a Meeting

A face-to-face visit is often
most effective and the
Office (MK-005) offers a
confidential place in
which to meet.

The Ombud is happy to schedule
a meeting with you at a time
that works best with your
schedule, anytime at any place.

To arrange a meeting, please
contact the office via email:

Please be aware that e-mail
is not a secure or confidential
method of communication.

The Ombudsman holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm.

The Ombudsman, as an informal resource, does not participate in any formal adjudicative or administrative procedure related to concerns brought to his/her attention.

With this website as your guide to the types of issues the Office of the Ombud can assist with, we encourage you consider this resource when seeking a fair process to reach a just resolution.

"It is the mark of an educated mind to be able to entertain a thought without accepting it." ~ Aristotle



Frequent Concerns for Staff 

• Professional development
• Job security
• Communications with
• Work environment
• Difficulties with colleagues
• Management changes
• Retirement

Office of the Ombud Brochure